Walter,

I agree with you about pointing out a problem, when you are dealing with reasonable people. FedEx Ground is not the FedEx you and I think of when we think of FedEx. The point I was trying to make when the service provider is not as committed to service, the way you bring something to their attention can be a difficult.situation Like complaining at a restaurant can mean someone spits in your food.

Glad to see that your service is improving.

I am glad your service has improved.

To follow up on this, the item was delivered the following Monday by the 'regular' driver. He apologized for the mistake the sub made, and was made aware of the problem.
As for Charlie and company being behind on shipments, in this economy it is nice to see that a business is so busy that his happens. I can wait for my choo-choos!

Happy to say that today I was told we are caught up with shipping!! Thanks everyone for your patience.

Charles Siegel