If you have any questions regarding your shipment, please E-Mail me at: Shipping@TrainCity.com and I will attempt to answer your request in a timely manner.

IF YOUR INVOICE IS PAID BEFORE 12:00 PM (Eastern Standard Time) YOUR PACKAGE WILL SHIP THE SAME DAY, IN MOST CASES. *Larger orders and/or special packaging/mailing requests may take additional time for shipment*

If you have a Credit Card on file or used PayPal and have not been charged, please CHECK YOUR E-MAIL as there may have been a processing error. Mary (Sales@TrainCity.com) will send you an E-Mail regarding any issues with payment. Please check your Credit Card statement or PayPal account to verify that your payment has been processed, if you mailed us a check or money order, please allow time for delivery (your order is not processed until we receive the check/money order).

PLEASE BE SURE TO INCLUDE YOUR CURRENT TELEPHONE NUMBER AND A VALID E-MAIL ADDRESS WITH *ALL ORDERS*, IF ANYTHING HAS CHANGED WITH YOUR INFORMATION ON FILE, PLEASE CALL US OR SEND AN E-MAIL.

Simply stated, we do not have enough space to hold or store orders, unless there is a problem, at which time you WILL be sent an E-Mail or receive a telephone call from Mary.

Charlie (TrainMan@TrainCity.com) continues to go out of his way to make sure YOU, our valued customer, are always completely satisfied with the service and products we provide.

THANK YOU for shopping with Train City and ChooChooAuctions.com -- We Value Your Happiness!